Terms of Service

Last updated: 2 November 2026

These Terms of Service (“Terms”) govern your use of websify.co.uk (the “Website”) and any website design, hosting, maintenance, search optimisation, web application development, mobile application development, customised development, automation or related services supplied by Websify (“Services”).

Websify is operated by WEBSIFY LTD, a company registered in England and Wales under company number 15577008, with its registered office at 483 Green Lanes, London, England, N13 4BS (“Websify”, “we”, “us” or “our”).

By purchasing a Websify subscription, making a payment, asking us to begin work, or continuing to use the Services, you agree to these Terms.

1. Business customers only

Our paid Services are intended for businesses, sole traders, partnerships, professionals and other organisations purchasing the Services primarily for business or professional purposes.

By subscribing, you confirm that you are acting for business purposes and that you have authority to enter into this agreement on behalf of the relevant business where applicable.

If you are purchasing primarily as a consumer for personal purposes, please contact us before purchasing.

Nothing in these Terms excludes any rights which cannot legally be excluded.

2. Your plan and Services

The features, price, page allowance and principal Services included in your subscription are those shown for the plan you select at the time you subscribe.

Those plan details, together with these Terms and any order or payment confirmation, form the agreement between you and Websify.

A separate proposal, quotation or service agreement is not required for a standard Websify subscription unless we expressly agree otherwise.

If you request work outside your plan, we may:

  • confirm that it is included;
  • suggest that you upgrade your plan; or
  • offer to carry out the work for an additional fee.

We will tell you about any additional charge before carrying out chargeable additional work.

Bespoke development projects

Full-stack web app development, mobile app development and customised development projects are bespoke services supplied separately from our standard monthly website subscriptions. Examples include customer portals, business applications, website migrations, legacy system improvements, integrations and workflow automation.

Contact customer support to discuss your requirements. Assessment, any paid discovery work, pricing and delivery arrangements are agreed individually. We will confirm any charge for assessment or discovery before that work begins.

Before development begins, a written project agreement must set out the scope, deliverables, fees, payment stages, timing and milestones, dependencies, revision arrangements, acceptance criteria, release or migration responsibilities, source-code rights and handover, and any ongoing support.

The standard website subscription delivery provisions do not apply to these three bespoke services. In particular, standard plan page and feature allowances, website build or launch targets, the initial revision allowance in section 6, the update allowances in section 7 and the subscription-based source-code transfer requirement in section 10 do not determine the delivery or handover of a bespoke project. Those matters are governed by its written project agreement.

A bespoke project does not automatically create a monthly subscription. Subscription billing and cancellation provisions apply only to a separately agreed subscription. Any existing website subscription continues under its own terms.

Other applicable provisions of these Terms continue to apply. If a written project agreement expressly differs from these Terms on a project-specific matter, the written project agreement takes precedence for that matter.

3. Monthly subscription and automatic renewal

Except for bespoke development projects described in section 2, and unless clearly stated otherwise at checkout, Websify Services are supplied as monthly subscriptions.

Your subscription begins when your first payment is successfully processed.

Your selected payment method will then be charged automatically on each monthly renewal date until the subscription is cancelled.

There is:

  • no minimum subscription term;
  • no long-term lock-in;
  • no early cancellation fee; and
  • no setup fee where your selected plan is advertised as having a £0 setup fee.

By subscribing, you authorise Websify and our payment provider to collect the recurring subscription fee for your selected plan until cancellation.

Payments are processed through third-party payment providers including Stripe. Websify does not directly store your complete payment card details.

Prices are as displayed at the time of purchase. VAT or other applicable taxes will be added only where legally applicable and where stated.

4. Cancellation

You may cancel your subscription at any time before your next renewal date.

You may cancel using any subscription management facility we provide or by contacting Websify through the official contact methods shown on the Website.

After cancellation:

  • no further monthly subscription payment will be taken;
  • your Services will normally continue until the end of the billing period you have already paid for; and
  • the subscription will then end.

Payments already made are non-refundable for unused portions of a billing period except where required by law, where a duplicate or incorrect charge has been made, or where Websify expressly agrees otherwise.

If Websify determines before substantive work begins that we cannot reasonably provide the Service you purchased, we may cancel the order and refund the relevant payment.

5. Information required from you

To build and manage your website, you must provide the information and materials reasonably required for us to carry out the Services.

This may include:

  • your business or trading name;
  • business description and services;
  • contact details;
  • logo and branding;
  • photographs or other media;
  • prices;
  • opening hours;
  • business address;
  • existing website or domain information; and
  • any other information reasonably required to complete the website.

Any stated build or launch times begin only once we have received enough information to proceed.

Unless we expressly agree a fixed deadline in writing, launch times are targets and estimates rather than guaranteed completion dates.

Websify is not responsible for delays caused by missing information, delayed approvals, delayed responses or additional requests from the Client.

Your subscription billing continues normally where a project is delayed because you have not supplied the information or approval required to proceed.

6. Design approval and revisions

Unless your plan or order states otherwise, a new website includes up to three initial rounds of reasonable revisions before launch.

A revision round means one consolidated set of changes submitted by you.

Multiple small requests sent separately may be treated together as one revision round.

Requests that materially change the originally agreed website structure, functionality or project scope may be treated as additional work.

You are responsible for checking important factual information before approving the website for launch, including contact details, prices, services, professional qualifications and other business-specific statements.

7. Ongoing updates and Fair Use Policy

Where your plan includes ongoing text and image updates, these are provided on a reasonable fair-use basis.

Fair use generally includes routine changes such as:

  • changing existing wording;
  • replacing existing images;
  • updating prices;
  • changing opening hours;
  • updating telephone numbers or contact details; and
  • making minor adjustments to existing website content.

Fair use does not normally include:

  • substantial website redesigns;
  • rebuilding the website;
  • large-scale content entry;
  • unusually large or frequent update requests;
  • new functionality;
  • complex integrations;
  • pages beyond your plan allowance;
  • major bespoke development; or
  • work unrelated to the website covered by your subscription.

Where we reasonably consider a request to fall outside fair use, we may suggest an upgrade or quote separately for the additional work.

We will not charge an additional fee without informing you first.

8. Client content and responsibilities

You retain ownership of logos, photographs, text, trademarks and other materials that you provide to Websify.

You grant Websify permission to use, reproduce, format, edit and process those materials as reasonably necessary to provide the Services.

You confirm that:

  • you have the necessary rights to provide and use those materials;
  • they do not knowingly infringe another person’s intellectual property, privacy or other rights;
  • information supplied about your business is accurate; and
  • your business and website content comply with laws and regulations applicable to your industry.

You remain responsible for the accuracy and legality of claims relating to your own products, services, qualifications, prices and regulated activities.

For businesses operating in regulated sectors including legal, financial, medical, healthcare or other professionally regulated services, you are responsible for obtaining any sector-specific compliance advice required.

Websify does not provide legal, financial, medical or regulatory advice.

9. Domain names

Where your plan includes a domain name, Websify may purchase, configure, renew and administer that domain on your behalf.

Your business domain belongs to you from the date it is acquired for your business, provided all amounts properly due to Websify have been paid.

For practical administration, the domain may initially be held within a registrar account operated or managed by Websify.

You may request transfer of your domain to another registrar or account.

Domain transfers remain subject to registry and registrar rules, including any mandatory transfer-lock periods.

Premium domains, aftermarket domains and domains carrying unusually high registration or renewal charges are not included unless expressly agreed.

Once a domain has been transferred away from Websify, future renewal, DNS management and related responsibilities become yours or those of your new provider.

A domain that you already owned before engaging Websify remains yours at all times.

10. Website source code and Website Transfer Right

Websify operates a subscription model under which the website infrastructure and source code are provided as part of the managed Service during the initial subscription period.

You become eligible to request a copy of the Transferable Website Materials, including transferable website source code, only after you have completed 18 paid months of subscription.

“Transferable Website Materials” means website-specific code, page content and other website files created for your particular website which Websify is legally able to provide to you.

Transferable Website Materials do not include:

  • Websify’s reusable templates;
  • reusable components or libraries;
  • design systems;
  • internal development tools;
  • deployment infrastructure;
  • server configurations;
  • AI prompts;
  • internal production workflows;
  • proprietary automation systems;
  • software belonging to third parties;
  • third-party APIs;
  • non-transferable plugins;
  • licensed fonts;
  • stock assets; or
  • other material that Websify does not have the legal right to transfer.

Once you have met the transfer threshold and all outstanding amounts have been paid, you may request one export of the Transferable Website Materials.

Websify will provide the export within a reasonable period after receiving a complete transfer request.

For Transferable Website Materials owned by Websify, we grant you a perpetual, worldwide, royalty-free and irrevocable licence to use, host, copy, modify and engage another provider to maintain those materials for your own business.

This licence survives termination of your Websify subscription.

Website migration, deployment to another provider, server configuration and ongoing technical assistance following transfer are not included in the source-code export unless expressly agreed.

If you cancel before becoming eligible for a Website Transfer:

  • your managed website will cease to be provided after the period you have paid for ends;
  • Websify is not required to provide its source code, systems or website infrastructure;
  • your original Client content remains yours; and
  • your domain remains transferable in accordance with section 9.

11. Hosting, maintenance and availability

Where hosting is included in your plan, Websify will arrange hosting, SSL and routine technical maintenance for the website while your subscription remains active.

We take reasonable steps to keep websites secure and available but do not guarantee uninterrupted or error-free availability.

Temporary interruption may occur because of:

  • maintenance;
  • updates;
  • internet failures;
  • hosting-provider incidents;
  • third-party platform failures;
  • cyber incidents; or
  • circumstances outside our reasonable control.

We may make reasonable technical changes to hosting, infrastructure or deployment methods where this does not materially reduce the core Service you purchased.

12. Third-party services

Websify may use third-party providers for services such as:

  • payment processing;
  • hosting;
  • domain registration;
  • business email;
  • analytics;
  • communications;
  • booking systems;
  • payment integrations;
  • automation;
  • messaging;
  • APIs; and
  • other website functionality.

Those third parties may impose their own terms, technical limits, usage rules and charges.

Unless expressly stated as included in your plan, third-party usage charges such as SMS charges, telephone charges, premium software fees, paid APIs, additional mailboxes or high-volume services are not included in your Websify subscription.

Where additional third-party expenditure is required, we will normally obtain your agreement before incurring it on your behalf.

If a third-party provider changes, withdraws or materially restricts a service, Websify may reasonably replace, modify or discontinue the affected integration.

13. Artificial intelligence and automation

Websify may use artificial intelligence, software automation and other technology to assist in providing the Services.

This may include assistance with:

  • website development;
  • content drafting;
  • image or design production;
  • technical analysis;
  • SEO work;
  • coding;
  • testing; and
  • internal workflows.

Websify remains responsible for managing the Service supplied to you.

AI-generated or automated outputs may occasionally contain inaccuracies. You must therefore review important factual information about your business before approving publication.

Nothing in these Terms means that your website is produced entirely without human oversight.

14. SEO and AI-search Services

Where your plan includes SEO, search optimisation, structured data, search monitoring or AI-search readiness, Websify will use reasonable methods intended to improve the technical quality and discoverability of your website.

Search engines and AI-powered search platforms are operated by independent third parties and use algorithms that Websify does not control.

Websify therefore does not guarantee:

  • indexing by any particular search engine;
  • a particular Google ranking;
  • rankings for particular keywords;
  • inclusion in AI-generated answers;
  • citation or recommendation by ChatGPT, Gemini, Claude or another AI service;
  • any specific amount of website traffic;
  • enquiries;
  • telephone calls;
  • bookings;
  • sales; or
  • other commercial results.

Search rankings and platform behaviour may change without notice.

Websify will not knowingly use practices that materially breach the published policies of major search engines for the purpose of guaranteeing rankings.

15. Subcontractors, partners and suppliers

Websify may use employees, contractors, specialist partners and technology providers where reasonably necessary to provide the Services.

Websify remains responsible for managing the Services supplied to you under this agreement.

Anyone given access to confidential Client information or personal data on our behalf will be subject to appropriate confidentiality and data-protection obligations.

16. Data protection

Each party must comply with data-protection law applicable to its activities, including the UK GDPR and the Data Protection Act 2018 where applicable.

Websify’s handling of personal data for its own business purposes is explained in our Privacy Policy.

Where Websify processes personal data on your behalf in providing your website or related Services, you are the controller and Websify acts as processor unless the law requires otherwise.

16.1 Processing details

The subject matter of the processing is the provision, hosting, operation, maintenance and support of your website and related Services.

The processing continues for the duration of the relevant Service and for any reasonable period required for backups, security, legal obligations or orderly deletion following termination.

The nature and purpose of the processing may include receiving, storing, transmitting, organising, backing up, retrieving and deleting personal data to operate your website and its features.

Personal data processed may include:

  • names;
  • email addresses;
  • telephone numbers;
  • enquiry or form contents;
  • appointment or booking information;
  • IP addresses;
  • device and technical information; and
  • other information submitted through website functionality configured at your request.

Data subjects may include your customers, prospective customers, website visitors, employees, contractors and other people interacting with your website.

You remain responsible for determining the lawful purposes and means of processing carried out through your website.

16.2 Websify’s processor obligations

Where Websify acts as your processor, Websify will:

  • process personal data only on your documented instructions unless required by applicable law;
  • ensure that people authorised to process the data are subject to appropriate confidentiality obligations;
  • implement appropriate technical and organisational security measures having regard to the nature of the processing;
  • reasonably assist you with data-subject requests where technically possible and relevant to the Services;
  • reasonably assist you with applicable security, breach-notification and data-protection-impact-assessment obligations, taking into account the nature of the processing and information available to us;
  • notify you without undue delay after becoming aware of a personal-data breach affecting data that we process on your behalf;
  • on termination, delete or return relevant personal data where reasonably practicable, unless applicable law requires continued retention; and
  • make available information reasonably necessary to demonstrate compliance with these processor obligations.

16.3 Sub-processors

You give Websify general authorisation to use reputable sub-processors where reasonably required to provide the Services, including hosting, infrastructure, communications, analytics and other technical providers.

Websify will require its sub-processors to provide appropriate data-protection safeguards in respect of the personal data they process for the Service.

Where required by applicable data-protection law, Websify will provide reasonable notice of a material change to sub-processors and give you a reasonable opportunity to raise a legitimate data-protection objection.

16.4 International transfers

Where personal data is transferred outside the United Kingdom, Websify will use a lawful transfer mechanism where required by applicable data-protection law.

16.5 Audits

On reasonable written request, Websify will provide information reasonably necessary to demonstrate compliance with this section.

Any audit or inspection must be proportionate, conducted on reasonable notice, respect the confidentiality and security of other customers, and avoid unreasonable disruption to Websify’s business.

This section is intended to form the data-processing agreement required between the parties where Websify acts as processor.

17. Confidentiality

Each party must take reasonable steps to protect confidential business, technical and commercial information received from the other party.

Confidential information does not include information that:

  • is already public through no breach of these Terms;
  • was lawfully known to the receiving party before disclosure;
  • is lawfully received from a third party entitled to disclose it; or
  • must be disclosed by law, court order or regulatory requirement.

18. Portfolio and promotional use

Unless you ask us not to, Websify may display a publicly launched website as an example of our work.

This may include:

  • your business name;
  • your website address;
  • screenshots of the website; and
  • a description of the services Websify provided.

This does not give Websify ownership of your business name, logo or trademark.

You may ask us in writing not to feature your website in our portfolio or promotional materials.

19. Failed payments

If a recurring payment fails, Websify may retry the payment and contact you to update your payment method.

If an overdue payment remains unresolved for more than 7 days, Websify may suspend some or all of the Services until payment is made.

If the account remains unpaid for more than 30 days, Websify may terminate the subscription and remove hosted content after giving reasonable notice.

Suspension or termination for non-payment does not remove liability for amounts already properly due.

20. Suspension and termination by Websify

Websify may suspend or terminate the Services immediately where reasonably necessary if:

  • you use the Services for unlawful purposes;
  • content supplied by you clearly infringes third-party rights;
  • your use creates a material security risk;
  • you abuse or attempt to interfere with our systems;
  • you materially breach these Terms and fail to remedy the breach within a reasonable period after being asked to do so; or
  • amounts properly due remain unpaid.

Websify may also discontinue a Service or terminate a subscription for operational reasons by giving reasonable notice.

Where Websify terminates a prepaid Service for convenience rather than because of your breach, we will either continue providing the Service to the end of the paid period or refund any unused prepaid period, as appropriate.

21. Service standards

Websify will provide the Services with reasonable care and skill.

However, websites and internet-based systems depend on third-party technology and cannot be guaranteed to operate without interruption or error.

You are responsible for maintaining appropriate independent records of business information that is important to you.

22. Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability which cannot legally be excluded or limited.

Subject to the above, Websify will not be liable for indirect or consequential losses, or for loss of:

  • profits;
  • revenue;
  • anticipated savings;
  • business opportunities;
  • goodwill; or
  • business caused solely by changes made by third-party search engines or platforms,

except where such exclusion is not permitted by law.

To the maximum extent permitted by law, Websify’s total aggregate liability arising out of or relating to the Services during any 12-month period will not exceed the total subscription fees paid or payable by you to Websify during the 12 months immediately preceding the event giving rise to the claim.

Nothing in this section affects any liability which applicable law does not permit us to limit.

23. Client-caused claims

You are responsible for losses, claims or costs reasonably incurred by Websify to the extent that they arise directly from:

  • materials supplied by you which infringe third-party rights;
  • unlawful instructions given by you;
  • false or misleading claims about your own business supplied by you; or
  • your use of the Service in breach of applicable law.

This does not apply to the extent that a claim was caused by Websify’s own breach, negligence or content introduced independently by Websify without your instruction or approval.

24. Changes to prices and Services

Websify may change its plans, features and prices from time to time.

Changes published for new customers do not automatically alter the price of your current billing period.

If we increase the recurring subscription price payable by an existing customer or make a material adverse change to the core Service, we will normally give at least 30 days’ notice before the change takes effect.

If you do not wish to accept the change, you may cancel before it takes effect without a cancellation charge.

We may make minor technical, administrative or wording changes without advance notice where they do not materially reduce your Service or rights.

25. Force majeure

Websify is not responsible for delay or failure caused by events outside our reasonable control, including:

  • widespread internet or cloud-platform outages;
  • telecommunications failures;
  • major cyber incidents;
  • natural disasters;
  • war;
  • government restrictions;
  • widespread utility failures; or
  • failure of critical third-party infrastructure outside our reasonable control.

We will take reasonable steps to resume affected Services where practicable.

26. Communications and notices

You agree that Websify may communicate with you regarding the Services through:

  • email;
  • WhatsApp;
  • telephone;
  • Stripe or another payment platform; or
  • another electronic contact method supplied by you.

Service-related communications concerning payments, cancellations, approvals, changes and other account matters may form part of the written record between us.

You are responsible for keeping your contact details up to date.

27. Use of the Websify Website

The Website and Websify-owned text, branding, layouts, graphics, code and other content are protected by applicable intellectual-property laws.

You must not, without permission:

  • reproduce substantial parts of the Website;
  • misrepresent yourself as Websify;
  • attempt unauthorised access to the Website or its systems;
  • deliberately interfere with its operation;
  • use automated systems to scrape substantial Website content in a way that adversely affects the Website; or
  • use the Website for unlawful purposes.

The Website may link to third-party websites, demonstration sites, payment providers and communications platforms.

Websify does not control those third-party services and is not responsible for their independent content, availability or privacy practices.

28. Entire agreement

These Terms, your selected plan or order details, any written project agreement for a bespoke development project, applicable payment confirmation and our Privacy Policy constitute the agreement between you and Websify relating to the Services. The project-specific precedence described in section 2 applies to bespoke development projects.

They replace prior discussions or statements relating to the same Services unless we expressly agree otherwise in writing.

Nothing in this clause excludes liability for fraudulent misrepresentation.

29. Assignment

You may not transfer this agreement to another person without Websify’s written consent, which will not be unreasonably withheld where the relevant business is being legitimately transferred.

Websify may transfer this agreement as part of a legitimate sale, restructuring or transfer of its business, provided that doing so does not materially reduce your contractual rights.

30. Severability and waiver

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

A failure or delay by either party to enforce a contractual right does not mean that the right has been waived.

31. Third-party rights

Unless these Terms expressly state otherwise, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of it.

32. Governing law and jurisdiction

These Terms and any dispute or claim arising from or relating to them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes arising from or relating to these Terms, subject to any rights which applicable law does not permit the parties to exclude.

33. Contact details

Questions about these Terms, your subscription, cancellation, billing or website transfer can be sent through the contact details published at:

websify.co.uk/contact

WEBSIFY LTD
Company number: 15577008
Registered in England and Wales

Registered office:
483 Green Lanes
London
England
N13 4BS

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